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FAQ

Is hemp oil legal?

Lovebud products are made using oil extracted from the industrial hemp plant. On the product label, hemp seed oil will be listed as cannabis sativa (hemp) seed oil, which is its INCI name (International Nomenclature of Cosmetic Ingredients). Products containing hemp CBD extract will list the hemp oil as anhydrous hemp oil. Lovebud products are in compliance with federal regulations for industrial hemp.

What does Hemp Extract mean?

Lovebud products that contain Hemp Extract have hemp CBD added to them. CBD is a phytocannabinoid widely studied for its therapeutic benefits. Because many consumers are interested in the CBD content of a product, Lovebud often lists the CBD content in terms of "mg hemp extract". We use non-GMO CBD extract that is 99% pure, lab tested to confirm CBD content and 0%THC content.

Are your products cruelty-free?

Yes, Lovebud is a cruelty-free brand, this means that we not test our formulas or products on animals and our suppliers are confirmed to be cruelty-free as well. In fact, lovebud is certified by both Leaping Bunny and PETA as a cruelty-free and vegan brand. 

I purchased a lovebud product at local market and I don't see it listed on your website, can I still purchase it?

Lovebud uses local markets to test out new products before introducing them into our wide distribution market, these new test products are not always readily available on our website. The other reason you may not see a product listed on the website is that it has been discontinued. Please email us at info@lovebudshop.com and let us know what product you are looking for so we can better assist you, if it is one of our test products we want to know, your information is valuable to us and we rely on customer feedback when we green light new products! 

How long will it take to receive my order?

Orders are processed within 1-4 business days and ship via USPS out of Los Angeles, CA.

How do I track my order?

Once your order has been shipped, you will receive an email confirmation with the tracking number to enable you to track your package. 

Can I change or cancel my order?

We will do our best to accommodate any changes or cancellations you may have for your order, please note that we can only do so if you contact us before your order ships. Please email us at info@lovebudshop.com as soon as possible to request any modifications to your order. Once your order has been shipped, we are unable to make any modifications to your order and you will need to contact us for a return once you receive your package.

What is the return policy?

We believe in the quality and effectiveness of our products and are proud to offer a 30 day money back guarantee on all orders.  If you are not satisfied with your purchase, please email us at info@lovebudshop.com to begin the return process. Emails to initiate the return process must be received within 30 days of purchase. 

Will I fail a drug test if I use your products?

Most drug tests search for THC and not CBD. Lovebud products are in compliance with the federal regulations for industrial hemp and do not contain THC. Lovebud products have not been systematically studied for effects on drug testing and many other factors can come into play so we recommend you consult a healthcare professional if this is a concern for you.

I have a question that isn't listed!

We happy to answer any and all questions, if your question isn't listed above or you need more information regarding a particular question or concern, please email us at info@lovebudshop.com or click here to fill out the Contact Us form and we will reply to you as soon as possible.